Who We Are
Chris Barnett, Founder & Principal
As the driving force behind Customerworks, Chris brings over 25 years of executive leadership across loyalty marketing, strategic consulting, and business intelligence. His leadership has helped shape success at top-tier organizations such as Disney, Enterprise, Ford, and Verizon.
Blending the art and science of consumer engagement, Chris has driven transformative results—enhancing customer experiences, deepening brand loyalty, and boosting profitability. Under his guidance, brands like Carnival, Europcar, Marriott, US Bank, Continental/United, Wells Fargo, Quill, Cap One, Citi, FedEx, and Delta have benefited from strategies that deliver sustained growth and innovation.
Our Team
Our dynamic team of subject matter experts brings decades of experience and diverse expertise to every project. We've built and managed some of the largest loyalty programs, making us true experts in this specialized field. United by curiosity, passion, and drive, we create innovative and effective solutions tailored to your needs.
We pride ourselves on our agility and strategic thinking. By quickly connecting the dots, we move seamlessly from idea to execution, always keeping your objectives in focus. Our flexible approach ensures your priorities become ours, and we offer adaptable working arrangements - on-site, remote, or offshore - to best suit your requirements.
With a commitment to delivering results on time and within budget, we're always ready to provide the right solutions for you. Our team's blend of extensive experience and fresh perspectives allows us to tackle challenges creatively while maintaining a strong strategic foundation.